Resolve Help Desk

Product: Resolve Help Desk
Developer: Pillar Solutions
Release: v 5.10.0000 (25/05/16)
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Key Features


Resolve is a powerful and entirely web based solution providing detailed recording and tracking of user Help Requests.

Resolve has been developed in accordance with the ITIL® Service Desk function described in OGC's ITIL® Service Support book.

Ticket Management


User Management


Customization


Reporting


Escalations & Notifications


Integration